How CDK activation works

What to prepare before activation, which account identifier is needed, and what the activation page does not ask for.

Activation is a handover step after you have received a CDK. Open the activation page, enter the code exactly as shown, and continue to the account details step. The page detects the plan prefix when it can and tells you which identifier to provide.

The activation page is separate from checkout and does not create a payment or change the order status. It prepares a clear reference for the support conversation. If you are still choosing a plan, use the catalog first; if you already paid, keep the order number nearby so support can match the code to the right request.

Prepare the right identifier

Claude uses the Organization ID shown in Claude settings. ChatGPT uses the session value described on the activation page. Other plans may use the account email. The field is an identifier for the destination account, not a password. Copy the whole value without adding spaces, and check that you are signed in to the account that should receive the subscription.

What we never need

• No password.
• No two-factor code or recovery code.
• No payment-card number.
• No secret copied into a URL.

After submitting

The page creates a short reference and opens the support bot. Send the CDK and the account identifier in that private chat so the operator can match the request. Keep the order number and payment hash until the subscription is confirmed. If a value looks wrong, stop and ask support rather than creating a second order. For a plan comparison, return to the catalog.

Keep the conversation in one private thread. A second payment or a second activation form can create two references for the same order and slow down manual matching. The short reference is not a payment receipt; the order page and transaction hash remain the records to keep. Never post the code in a public group, where someone else could claim the request before support sees it.

Use the status page when needed

If you want to check an existing order, use the status page with the order details rather than creating a second activation request. Support can investigate a delayed match using the order number, payment hash and the short activation reference. That keeps the record in one thread and prevents duplicated work. If the page is unavailable, do not expose the code in a screenshot; send only the reference and order number to the official support bot.

Common questions

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