Cancelling an AI subscription without losing the month

Where the cancel button actually lives, what happens to your data, and the mistake that ends access immediately.

Cancelling is usually easy; the confusion is about what happens next. Two things matter: whether access continues until the period ends, and whether your data goes with it.

If you subscribed through the vendor

Open the plan or billing section of your account and cancel there. Access normally continues until the paid period ends — cancelling is not the same as requesting a refund, and it should not cut you off immediately. If a cancel button cuts access instantly, you are looking at a "downgrade now" option, not a cancellation. Read the button label before clicking it; the two are frequently placed next to each other.

If you subscribed through a mobile app

Cancel in the store, not on the website. Apple and Google bill independently, so a cancellation on the vendor's site does nothing to a store subscription. This is the single most common reason people keep getting charged after "cancelling". Look at the next renewal date in the store receipt, not at the vendor's plan page, to confirm it actually stopped.

If you bought through a reseller

There is no self-serve cancel, because the subscription is not in your billing account. Ask support before the period ends and say whether you want it to stop at renewal or immediately. Most resellers will simply not renew — access runs to the end of the paid month either way.

Here the situation is simpler than it sounds: every plan sold is one month and there is no recurring charge to cancel. Doing nothing is the cancellation. If you want it stopped before the month ends, that is a refund rather than a cancellation, and the figure is fixed: the order amount times the unused days divided by the total days, with a replacement offered first. Refunds go back on-chain to the address you paid from, usually confirmed within 12 hours, because there is no card on file, no bank detail and no PayPal to reverse into.

What happens to your data

Conversations and projects stay attached to the account. Losing the subscription does not delete them, but it does remove your ability to open them, and the vendor may prune data on its own schedule. If you need something, export it before the period ends, not after: Projects, uploaded files and long threads are the three things people forget until the paid feature that displays them is gone.

The mistake to avoid

Deleting the account to "cancel the subscription". That removes your history permanently and often does not stop a store-billed subscription, so you lose the data and keep paying. Cancel first, delete later, if at all.

If you were charged after cancelling

Check which billing path the charge came from before disputing it. A dispute against a charge you actually made — even by accident — tends to end an account, and it tends to do it weeks later rather than immediately. Contact support first; most will reverse a renewal made within a day or two. As far as this shop is concerned the question does not arise: crypto invoices are one payment per order, and there is nothing that bills you again on its own.

For the expiry side of the same subject, read what happens at expiry, and if you are deciding between renewing and changing tier, renew or upgrade covers the arithmetic. The written rules are on the refund page.

Common questions

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